Once agreement has been reached on an itinerary and suitable accommodation, a deposit secures the reservation so that we can hold the transport/driver and start hotel reservations on client’s behalf. Final balances are due 8 weeks before arrival and for late bookings (within 8 weeks) we need a payment to cover us for any reservations made on the client’s behalf, as we do not risk our own funds!
By agreement, any remaining balances can be paid in local cash on arrival
All our prices are based on current US$/LKR exchange rates and any other hard currency used will need to exactly match the net sum as quoted. All money transfers are at client’s expense.
Our bank account details will be provided for international transactions and the Western Union & MoneyGram systems are recommended for their speed & efficiency – they are especially well represented in Sri Lanka and India and we have used them 100s of times without any problems. PayPal does not work properly yet in Sri Lanka and we are too small for credit cards.
We work on an exchange of email basis with financial transactions documentation scanned for both dispatch and receipt of funds. If clients have any issues with this system they need to raise them with us on initial contact please and not after our work has started!
Advance payments can be refunded, but only after administrative expenses and any advance hotel/attraction payments have been deducted. Your comprehensive holiday insurance needs to cover cancellation within the 8 weeks “late booking period”, when no refunds are available.
CURRENCIES – Surcharges/Refunds
With the world now in currency turmoil, we reserve the right to surcharge for the hotel element of the package price if the US$ rises more than 3% against the SL Rupee between the balance payment date (8 weeks ahead) and when we pay hotel accommodation denominated in US$ nearer the arrival time.
Clients using stronger hard currencies will benefit from higher exchanges rates against the SL rupee when exchanging their spending money here and that should offset any small surcharge we may be compelled to make.
Thanks for your understanding!
NB. We require all our clients to take out fully comprehensive holiday insurance in their own countries for all risks BEFORE travelling with us. Rainbow Tours Sri Lanka, although governed by local law, will not be held responsible for client’s personal injury, loss or damages. The transport and hotels we use are insured, but not to adequate international levels or standards.
Please also check that your policy covers last minute disruptions whether due to the increase of “extreme weather”, strikes, riots, “act of God” etc as we are not able to compensate clients within 8 weeks of arrival.
Check with your own preferred professional health advice regarding visiting tropical countries. Malaria has now been officially eradicated from the island, but Dengue is still a problem in mainly poorer urban areas.
CARRIAGE OF GOODS
Our vehicles are for the transport of people and their personal baggage. To avoid internal damage to paintwork & upholstery, any others items will only be carried with the driver’s prior agreement. All goods are carried at owner’s risk.
By the general consensus of both Sri Lankan and foreign official websites, driving standards here are considered poor and road conditions are only slowly improving. Hence self-drive car hire is not recommended and hired drivers need to be regulated, safe and experienced. This should not put you off coming here, but does emphasise the need to be highly selective about the drivers and transport companies chosen, which need to be officially registered with the Tourist authority. Many unskilled “touts” at the airport and online offer barely break even “cheap deal” driving quotes just to secure a hire and then make their profits through often large commissions earned from pressured salesmanship during the tour. By contrast we charge fair prices, do not annoy clients with unsolicited local selling “traps” and provide skilled and much praised drivers with well maintained, tourist standard vehicles. “False economies” are definitely NOT advised in this destination!