- Home
- Tour Itineraries
- Services
- About
- Articles
- Gallery
- Places
- World Heritage City in Kandy cultural tours
- Ancient city of Anuradhapura
- Adam’s Peak or Sri Pada
- Best Safari in Minneriya National Park tours
- Yala National Park | From the wild
- Ella biodiversity and nature town
- Little England Sri Lanka Trips & Luxury Tours
- Visit Dambulla Cave Temple – UNESCO Heritage
- Climb Sigiriya Rock Fortress – Expert Guided Tours
- Historic Galle Fort walking tour
- Luxury Sinharaja Rainforest Experience | Boutique Eco-Tours Sri Lanka
- Best Colombo tours for travelers
- Get a quote
- Home
- Tour Itineraries
- Services
- About
- Articles
- Gallery
- Places
- World Heritage City in Kandy cultural tours
- Ancient city of Anuradhapura
- Adam’s Peak or Sri Pada
- Best Safari in Minneriya National Park tours
- Yala National Park | From the wild
- Ella biodiversity and nature town
- Little England Sri Lanka Trips & Luxury Tours
- Visit Dambulla Cave Temple – UNESCO Heritage
- Climb Sigiriya Rock Fortress – Expert Guided Tours
- Historic Galle Fort walking tour
- Luxury Sinharaja Rainforest Experience | Boutique Eco-Tours Sri Lanka
- Best Colombo tours for travelers
- Get a quote
Rainbow Tours terms of service
CONDITIONS OF CARRIAGE AND TERMS OF SERVICE
- On completion of our quote form, we’ll prepare a general itinerary based on your “wish list” of inclusions. Once the night stops are agreed, we’ll then offer a detailed itinerary and a transport & administration quotation. A short option period to “make up your mind” is applied automatically for all enquiries, but kindly reply as soon as possible either way so as not to block our other business opportunities!
- Although we are happy to offer, advice & assistance in hotel selection, we prefer that clients book their own Rainbow Tours Sri Lanka accommodation using the many booking platforms now available. Self booking is cheaper, faster & more flexible.
- Our “Kandy Day Tour” menu can be viewed on travel agency terms our website. A 50% deposit secures the reservation, but for late bookings (once clients are already on the island) we accept full cash payment in advance on first collection at your central Kandy hotel.
- NB. For accurate itinerary planning/quotes we do need your firm dates and actual (or intended ) flight timings at Colombo airport please. Also make sure that you and other party members are actually free to travel on the dates requested before contacting us! To maintain maximum touring flexibility, all sightseeing/safaris & any other excursions travel agency terms are arranged by tour booking terms our drivers according to client’s wishes and paid by them Rainbow Tours Sri Lanka direct at the time (entrance fee details available on request)
PAYMENTS
A 25% deposit secures the reservation once the itinerary and tour quotation are agreed.
The final balance is due 8 weeks before arrival with the full amount payable immediately for “late bookings” made within 8 weeks of arrival. All our prices are based on current US$/LKR exchange rates and any other hard currency used will need to exactly match the tour booking terms net figures we quote. Due to world financial stress currently, it may be necessary to apply surcharges if there are sudden changes in currency rates and fuel costs. Our bank account details will be provided for international transfers, which are at client’s own expense. NB. PayPal does not work properly yet in Rainbow Tours Sri Lanka and we do not accept credit cards.
Administratively, we work on an exchange of email basis with financial travel agency terms transfers scanned as transaction confirmation in both directions.
REFUNDS
Advance payments outside the 8 week limit can be refunded, but only after administrative expenses and advance payments by us have been deducted.
INSURANCE
Fully comprehensive holiday insurance is strongly advised. Rainbow Tours Sri Lanka will not be held responsible for client’s personal injury, loss or damages.
The transport and hotels we use are insured, but not to adequate international levels or standards. The policy needs to cover cancellation within 8 weeks and last minute disruptions due to “extreme weather”, strikes, riots, “acts of God” etc – we can’t compensate clients within 8 weeks of arrival.
HEALTH
Check with your own preferred professional health advice relating to tropical countries. Malaria has now been officially eradicated from the island, but Dengue is still a problem in mainly poorer urban areas.
CARRIAGE OF GOODS
Our vehicles are for the transport of people and their personal baggage. To avoid internal damage to paintwork & upholstery, any others items will only be carried with the driver’s prior agreement. All goods are carried at owner’s risk.
IMPORTANT NOTICE
By the general consensus of both Rainbow Tours tour booking terms Sri Lanka and foreign official websites, driving standards here are considered poor and road travel agency terms conditions are only slowly improving. Therefore self-drive car hire is not recommended and hired drivers need to be regulated, safe and experienced. This should not put anyone off coming here, but does emphasise the need to be highly selective about the drivers and transport companies chosen, which need to be officially registered with the tour booking terms Tourist authority. Many unskilled “touts” at the airport and online offer barely break even “cheap deal” driving quotes just to secure a hire and then make their profits through often large commissions earned from pressured salesmanship during the tour! By contrast, we charge reasonable prices, do not annoy clients with unsolicited local selling “traps” and provide skilled and much praised drivers with well maintained, tourist standard vehicles.
“False economies” are definitely NOT advised in this destination!
Kindly check your “spam trays” when first making contact with us to avoid delays in correspondence!